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Buy women, men and kids clothing.

FAQ

Can I order over the phone?

Yes, you can call +359 878 28 30 91 and an operator will take your order.

 

What is the delivery price?

The price of the delievry depends of the destination. For information click here.

 

What is the delivery term?

The delivery term depends of the destination. For information click here.

 

What can I do if there is a problem with the received order?

You can call +359 878 28 30 91 and you will get instruction what to do with the problem that you are experiencing. You can also see in the following section – Replacing and returning models

 

How can I exchange an item?

You can send the item to the following address – Bulgaria, Sofia, Iliansko Shose Str. 1, fl. 3, office 309. You need to add correctly filled the Reclamation form.

 

How can I return an item?

You can send the item to the following address – Bulgaria, Sofia, Iliansko Shose Str. 1, fl. 3, office 309. You need to add correctly filled the Reclamation form with PayPal email.

 

How will I get my money back?

We refund money only via PayPal.

 

Does the item come with the belt and the accessories on the photos?

When the clothes come with the belt or the accessories on the photos, this is described in the information. In other cases the belts and the accessories are not part of the set. You can find some of the accessories and buy them on Elmaira.com.

 

When I ordered the item, it was with a promotional price, now it is on its full price. With which price will I receive the order?

You will pay the price, which was present while ordering the item (you can see it in the confirmation email).


Contact Us

  • Bulgaria, Sofia, postal code: 1220,
    Office 309, Floor 3, №1 "Iliansko shose" str.
  • +359 878 28 30 91
  • Contact form
  • sales@elmaira.com

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